Shipping and return

Shipping & Returns

Kidsbarn – January 2025

Shipping

Delivery time

Most orders are shipped within 1–2 business days. Furniture and made-to-order wallpaper may take longer—this is always stated on the product page.

Shipping costs

Destination

Cost

Netherlands

€ 5,95, free on orders over € 65

Germany

from € 9,95, free on orders over € 85

Belgium

from € 11,95, free on orders over € 85

Rest of Europe

Calculated at checkout (country and weight)

Outside Europe

Calculated at checkout, excluding import duties and local VAT

Free shipping on orders over € 65,— in the Netherlands and over € 85,— in Belgium and Germany (excluding furniture, which has separate rates per item). Wallpaper samples cost € 3,20 in the Netherlands and are sent abroad by letter post, starting at € 8,95.

Please note for international orders

Shipping costs for orders outside the Netherlands, Belgium and Germany are calculated based on the destination country and weight. In some cases—for example, for heavy or large items—we'll contact you after you place your order to confirm the exact shipping costs. We always do this before shipping, so there are no surprises. You can still decide whether to go ahead with your order.

Is your country not on the list? Send an email to info@kidsbarn.nl and we'll see what we can do.

Gift wrapping

You can select this at checkout. A nice little touch for a gift!

Returns

What can you return?

For in-stock items, you have a 14-day cooling-off period from the date of receipt. The product must be unused, complete and in its original condition.

What does a return cost?

We charge a contribution per return: € 3,— (NL), € 7,50 (BE & DE), € 12,50 (rest of Europe). Once approved, you’ll receive a payment link and the label by email.

How do you request a return?

  1. Log in to your account at kidsbarn.nl/account using your email address
  2. You’ll receive a six-digit code by email — enter it
  3. Click ‘Request a return’ on your order
  4. Select the items and briefly explain why
  5. Send your request

Once approved, you’ll receive a payment link and your return label. Download the label, attach it to the package, and send it off. Keep your proof of postage and track & trace code until the return has been processed.

Refund

We’ll refund the amount to your original payment method within 5 business days of receiving and inspecting the return.

Non-returnable

The following products are made to order and therefore cannot be returned:

  • Wallpaper
  • Wall stickers & wall borders
  • Samples/swatches
  • Custom-made furniture

This is always clearly stated on the product page. These products fall under the legal exception for custom-made items.

Returning furniture

Many pieces of furniture are specially ordered for you or shipped directly from the supplier. Want to return a piece of furniture? Please contact us first at info@kidsbarn.nl so we can find a solution together.

Outside the EU

Do you live outside the EU? Unfortunately, we can't create a return label. You can still arrange the return yourself — the costs will be your responsibility, including any customs or import fees. Once we receive your return, we'll process your refund.

Questions? Send an email to info@kidsbarn.nl — we're happy to help.