General terms and conditions

TERMS AND CONDITIONS – KIDSBARN

Last updated: November 2026

1. About Kidsbarn

Kidsbarn is a Dutch online store specializing in children's room interiors, with a range of wallpaper, decor, furniture, and accessories.

Kidsbarn
Registered address: Grote Lijster 2, 1398 JM Muiden, Netherlands (not a visitor address)
Email: info@kidsbarn.nl
Chamber of Commerce: 92659896
VAT: NL004969371B09

2. Applicability

These terms apply to all orders placed with Kidsbarn. By placing an order, you agree to these terms.

3. The offer

We do our best to describe and show our products as clearly as possible. Colors may vary slightly due to screen settings. If in doubt, order a sample first.

All prices include VAT.

4. The agreement

An order is final once you complete it and we have confirmed it by email.

Kidsbarn may refuse an order if there is an obvious error, such as an incorrect price or stock level.

5. Delivery & shipping

We ship as quickly as possible. Delivery times are listed on the product pages.

If there is a delay, we will let you know. If we cannot deliver your order, you will receive a refund.

The risk passes to you as soon as the order is delivered to the address you provided.

For orders outside the EU, import duties, taxes, and customs charges in the destination country are the recipient’s responsibility.

6. Right of withdrawal

For products that are not custom-made, the cooling-off period is 14 days from the date of receipt.

During the cooling-off period, you may inspect the product as you would in a store. Use beyond what is necessary may reduce its value. We may deduct that reduction in value from your refund.

We charge a contribution toward the cost of the return label for each return:

  • € 3,00 within the Netherlands
  • € 7,50 from Belgium or Germany
  • € 12,50 from the rest of the EU

Do you live outside the EU? Unfortunately, we cannot create a return label. You will need to arrange the return yourself and cover the costs, including any customs or import charges.

6b. Withdrawing from the agreement

Would you like to officially withdraw from a purchase? You can do so using our withdrawal form: kidsbarn.nl/apps/widerruf

You can also find this link in the footer of our website. After completing the form, you will receive confirmation by email, and we will process your request within the statutory time limits.

7. Exceptions to the right of withdrawal

Products specially made to your specifications cannot be returned. This applies to:

  • wallpaper produced to your measurements, in a custom color or design
  • wall stickers and wall borders made to measure or personalized
  • custom-made furniture

These products are always clearly marked on the product page as non-returnable.

8. Registering a return

Want to return a product covered by the right of withdrawal? Here's how:

  1. Register your return within 14 days of receipt through your account at kidsbarn.nl.
  2. Return the products within 14 days of registering your return.
  3. Make sure the products are unused, complete and in their original condition and packaging.

Once we receive your return, we will refund the purchase amount within 5 business days. This includes the standard shipping costs for your order, minus your contribution towards the return label.

9. Complaints & warranty

Do you have a complaint or is something wrong with your order? Let us know at info@kidsbarn.nl and, if possible, include photos. We'd be happy to work it out with you.

Statutory warranty

A product must meet the expectations you can reasonably have of it. This is called the statutory warranty. How long it applies depends on the product, but it is always at least 2 years from delivery. If a product is defective, you are entitled to repair or replacement. If that is not possible, you are entitled to a refund.

What is not covered by the warranty?

Damage caused by incorrect use, improper installation or an unsuitable surface (for example, wallpaper) is not covered by the warranty.

Additional warranty

Some suppliers offer an additional manufacturer's warranty. If so, it will be stated on the product page. This does not affect your statutory rights.

10. Prices & payment

All prices include VAT. Discount codes cannot be combined.

You can pay using the payment options listed on the website.

11. Liability

Kidsbarn is not liable for damage caused by:

  • incorrect use of products
  • incorrect installation
  • color differences caused by the surface or screen settings
  • incorrectly supplied measurements for custom-made products
  • delays caused by carriers

Our liability is always limited to the order amount, except in cases of intent or gross negligence.

12. Privacy

We handle your data with care. Read our privacy policy at kidsbarn.nl for more information.

13. Force majeure

Circumstances beyond our control, such as strikes, transport problems or outages, may affect delivery.

14. Disputes

Dutch law applies to all agreements. Unable to resolve your issue with us? You can also submit your complaint through the European ODR platform: ec.europa.eu/consumers/odr.