Frequently Asked Questions
Which payment methods are possible?
With us you can pay with iDeal, Creditcard, Paypal, Bancontact, bank transfer and pay afterwards via Klarna, of course completely safe!
What are the shipping costs?
Shipping within the Netherlands is €4.95, for orders over €50, shipping is free.
For Belgian and German customers, standard shipping is €4.95 and free for orders over €50.
How quickly will my order be shipped?
Orders will be shipped within 1-2 business days. Orders placed over the weekend will be shipped the next business day.
Some items (such as furniture) may have a longer delivery time, this will be stated separately on the product page.
I have a complaint, what now?
What a shame to hear that you have a complaint! Of course, you can always contact us in the following ways:
Mail: info@kidsbarn.nl
Phone: 06-14014986
How can I exchange or return a product?
If you want to exchange or return a product, you can do so within 14 days using ourreturn portal . We will ensure fast processing and ensure that your money is refunded immediately (if applicable). If you want to exchange a product, please contact us first for proper processing.
By the way, returns are always free!
How can I reset my account password?
When you go to the login page, you can click on 'forgotten password'. You will then receive an email with instructions to reset your password.