Frequently Asked Questions

Which payment methods are possible?

With us you can pay with iDeal, Paypal, Bancontact, bank transfer and pay afterwards via Klarna, of course completely safe!

What are the shipping costs?

Shipping within the Netherlands is €5.95, shipping is free for orders over €65.
For Belgian customers, standard shipping is €8.95 and free above €65.

How quickly will my order be shipped?

Orders are shipped within 1-2 business days. Orders placed over the weekend will be shipped the next business day.

Some items (for example furniture) may have a longer delivery time, which will be stated separately on the product page.

I have a complaint, what now?

What a shame to hear that you have a complaint! You can of course always contact us in the following ways:

Email: info@kidsbarn.nl
Telephone: 06-14014986

How can I exchange or return a product?

If you want to exchange or return a product, you can do so within 14 days using our returns portal . We ensure fast processing and ensure that your money is returned immediately (if applicable). If you would like to exchange a product, please contact us first for proper handling.
By the way, returns are always free!

How can I reset my account password?

When you go to the login page, you can click on 'forgot your password'. You will then receive an email with instructions to reset your password.